SALARY packaging leader invested in digital enablement
One of Australia’s largest salary packaging providers supports many Australians in managing their salary packaging benefits every day. As part of a multi-year transformation program, the organisation set out to reimagine how customers view, claim, and manage their packages through modern digital channels.
THE CHALLENGE
A key challenge was how to integrate with the company’s internal core business systems, which were originally designed for back-office use and not for direct online exposure. These systems introduced several barriers:
Data quality issues creating inconsistencies across channels.
Performance constraints that risked poor customer experiences.
Limited availability, with critical systems not designed to be online 24/7.
Integration complexity, as legacy platforms lacked modern APIs.
The organisation required a solution that would enable digital innovation without compromising the stability of its core systems.
OUR APPROACH
Interprit designed and delivered a digital enablement layer to provide a modern foundation for customer-facing applications. This layer offered a consistent, easy-to-use set of APIs that powered all digital functions while shielding customer apps from the complexity of legacy systems.
Key capabilities included:
API-first approach: Unified, developer-friendly APIs that exposed digital services securely.
Legacy integration management: Handling data quality issues, downtime, and performance variability from core systems.
Transaction orchestration: Enabling seamless claims and package management across disparate platforms.
Scalable architecture: Ensuring new digital features could be added without reworking back-end integrations.
"Interprit became an extension of our team-seamless delivery, secure integration, and real impact on our daily operations.'
Their expertise and ongoing support have been invaluable, helping us optimise our systems, save staff time, and deliver a better experience for our visitors.
Prue Densley, Executive General Manager, Consumer Experience
St Vincent's Health Australia
Prue Densley
Executive General Manager,
Consumer Experience
St. Vincent's Health Australia
AZURE TECHNOLOGY
- Microsoft Azure Integration Services
- Azure Logic Apps
- Azure API Management
- HL7 Messaging
- Rhapsody Interoperability
- Interprit Integration Platform (APIMBUS)
INTERPRIT PRODUCT
- Smoove
IMPACT
The new enablement layer unlocked a modern digital experience for customers, while ensuring core systems continued to operate reliably. Benefits included:
Enhanced customer experience with fast, consistent, and reliable access to salary packaging services.
Increased agility to launch new digital features without dependency on legacy system upgrades.
Operational resilience by isolating customer channels from system downtime or performance issues.
Future-ready foundation for ongoing digital transformation across the enterprise.
WHY INTERPRIT?
Interprit brought deep expertise in systems integration and modern API-driven architectures. By combining a practical approach with strong technical execution, Interprit delivered a solution that balanced innovation with operational stability—helping the client realise their vision for a modern digital customer experience.
Reach out to learn how we can help you achieve more with technology.
Reach out to learn how we can help you achieve more with technology.